Terms of Use & Subscriptions Policy

Terms of Use

Welcome to Match'D ! By accessing or using our website and services, you agree to the following Terms of Use. Please read these terms carefully before proceeding.

1. Introduction

These Terms of Use ("Terms") govern your use of the Match'D website and services. By using our site, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.

2. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms. Unauthorised use, such as hacking, scraping, or transmitting malicious code, is strictly prohibited. Content on this site is for personal, non-commercial use unless expressly permitted.

3. Intellectual Property

Most content on this site, including logos, images, text, and product designs, is owned by Match'D and protected by copyright laws. Some images used on this website are sourced from royalty-free image platforms and are used under their respective licenses. You may not reproduce, distribute, or create derivative works from our content without prior written consent.

4. User-Generated Content

By submitting content (e.g., reviews or social media posts tagged with #getmatchd), you grant us the right to use, reproduce, and display that content for marketing and promotional purposes. Content must not be abusive, defamatory, or harmful. We reserve the right to remove inappropriate content.

5. Purchases

Prices and product availability are subject to change without notice. Payments include applicable taxes and shipping fees. For details on returns & refunds, please refer to our refund policy in our FAQs page.

6. Disclaimers

While we strive for accuracy, we do not guarantee that product descriptions, prices, or other website content are error-free. Match'D is not responsible for damages resulting from interruptions, errors, or misuse of our site or products.

7. Limitation of Liability

To the fullest extent permitted by law, Match'D disclaims all liability for any indirect, incidental, or consequential damages arising from the use of our website or products.

8. Privacy Policy

We value your privacy. For details on how we collect, use, and protect your data, please review our Privacy Policy.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising will be subject to the jurisdiction of Australian courts.

Subscription Policy

1. Overview

Our Subscription Program allows customers to receive selected products automatically on a recurring basis while enjoying a 10% discount off the standard one-time purchase price.

By purchasing a subscription, you agree to the terms outlined in this Subscription Policy.

2. Subscription Options

Customers may choose from the following delivery frequencies:

• Every 2 weeks
• Every 4 weeks
• Every 6 weeks
• Every 8 weeks

The subscription frequency selected at checkout will determine how often future orders are automatically processed and shipped.

3. Subscription Discount

Subscribers receive a 10% discount on each recurring subscription order.

The subscription discount applies only to eligible subscription products and cannot be combined with other promotional offers unless expressly stated.

We reserve the right to modify subscription pricing and discounts in the future. Any changes will be communicated before they take effect.

4. Billing and Payments

When you place a subscription order:

• Your payment method will be charged immediately for the first order.
• Future subscription orders will be automatically charged on the renewal date according to your selected delivery frequency.
• By subscribing, you authorize us to charge your nominated payment method for all recurring orders until the subscription is cancelled.

If a payment cannot be processed:

• We may attempt to reprocess the payment.
• Shipment of your subscription order may be delayed.
• Your subscription may be paused or cancelled if payment remains unsuccessful.

5. Managing Your Subscription

Customers can manage their subscriptions through their customer account.

You may:

• Change delivery frequency
• Update shipping details
• Update payment details
• Pause your subscription
• Skip an upcoming order
• Resume a paused subscription
• Cancel your subscription

There are no cancellation fees.

6. Pausing a Subscription

You may pause your subscription at any time before the next billing date.

While paused:

• No further orders will be processed.
• No payments will be taken.
• You may reactivate your subscription at any time through your customer account.

7. Cancelling a Subscription

You may cancel your subscription at any time.

Cancellation requests must be made before the next scheduled billing date to prevent the next recurring order from being processed.

Once an order has been processed and payment has been collected, that order cannot be cancelled and will be shipped according to our Shipping and Returns Policies.

8. Changes to Products

We reserve the right to:

• Change product packaging
• Change product presentation
• Discontinue products
• Modify subscription offerings

If a subscribed product becomes unavailable, we may contact you regarding alternative options or cancel the subscription.

9. Shipping

Subscription orders are shipped in accordance with our Shipping Policy.

Delivery timeframes may vary based on location, carrier performance, public holidays, and other factors outside our control.

10. Returns and Refunds

Subscription orders are covered by our standard Returns and Refunds Policy.

Nothing in this Subscription Policy limits your rights under the Australian Consumer Law.

11. Price Changes

We may adjust subscription pricing from time to time due to increases in product, freight, packaging, or operational costs.

Subscribers will be notified of any material price changes before they take effect.

Continued use of the subscription service after notification constitutes acceptance of the revised pricing.

12. Customer Accounts

A customer account may be created or required to manage subscription orders.

Customers are responsible for maintaining accurate account information, including:

• Email address
• Shipping address
• Billing details
• Payment information

13. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under applicable consumer protection laws.

14. Contact Us

If you have any questions about your subscription, please contact:

Match’D Pty Ltd
Email: hello@shopmatchd.com.au
Phone: 0493 104 183
Website: https://shopmatchd.com.au/

We will endeavour to respond to all enquiries as quickly as possible.

Last Updated: 24 June 2026